At wak89, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. This document transparently explains how we collect, use, store, and protect the personal data of every Malaysian player who trusts the wak89 platform.
The six core pillars that underpin personal data protection on the wak89 platform
Wak89 understands that when you register and use our platform, you are entrusting us with your personal information. We do not take that trust lightly. This Privacy Policy has been written to clearly and honestly explain how wak89 handles the personal data of every Malaysian player who uses our services.
This Privacy Policy applies to all activities on the wak89 platform, including when you register an account, make deposits via Touch 'n Go eWallet, GrabPay or DuitNow, use live casino services, place sports bets on Malaysia Super League or EPL matches, contact our support team, or simply browse the wak89 website without placing any bets.
This document is prepared in Bahasa Melayu as the primary language for the ease of understanding of Malaysian players. By continuing to use the wak89 platform after reading this policy, you are deemed to have agreed to all practices stated herein.
PDPA Compliance: wak89 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection, processing, and storage practices adhere to the legal requirements set out under the Act.
Wak89 practises data minimisation — we only collect information that is genuinely necessary to provide you with a safe and quality service. The categories of data we collect are as follows:
| Data Category | Type of Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identity card number (MyKad) | Identity verification (KYC), fraud prevention |
| Contact | Phone number, email address | Account communications, security notifications |
| Financial | E-Wallet details (Touch 'n Go, GrabPay, DuitNow), bank account number | Processing deposits and withdrawals |
| Technical | IP address, device type, web browser, session data | Account security, fraud detection |
| Activity | Betting records, deposit/withdrawal history, login activity | Service operations, legal compliance |
| Preferences | Account settings, communication preferences, responsible gaming limits | Experience personalisation, responsible gaming |
Wak89 does not collect sensitive data such as your medical information, religious beliefs, or sexual orientation. Biometric data is also not collected unless you voluntarily use the facial authentication feature on your mobile device.
Information you provide directly to wak89 — such as through registration forms or when contacting customer support — is under your control. Please ensure all information provided is accurate and up to date to avoid any issues with your account.
Every piece of data collected by wak89 has a clear and legitimate purpose. We never use your data for unrelated purposes without obtaining your consent first.
The primary uses of data at wak89 include:
Should wak89 wish to use your data for any new purpose beyond those stated above, we will obtain your explicit consent in advance via email or an in-account notification.
Wak89 does not sell, rent, or share players' personal data with third parties for their commercial or marketing purposes. This is our absolute commitment to every Malaysian player on the wak89 platform.
However, in certain circumstances, wak89 may need to share some of your data with the following parties — and this is done on a limited basis, strictly for the stated purposes:
Mandatory Written Agreement: All third parties receiving data from wak89 are required to sign a data protection agreement that prohibits them from using the data for any purpose beyond what has been agreed upon. Breach of this agreement may result in immediate legal action.
Protecting the personal and financial data of wak89 players is the number one priority of our security team. We continuously invest in cutting-edge security infrastructure to keep the wak89 platform safe from cyber threats.
Security measures we have in place at wak89:
While wak89 employs industry-leading security measures, no system is completely immune to breaches. We encourage you to play your part in keeping your wak89 account secure — use a strong password, enable 2FA, and never share your login credentials with anyone.
Like most websites, wak89 uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly.
Types of cookies used by wak89:
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the wak89 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by wak89. We fully respect and facilitate the exercise of these rights.
You have the right to receive a copy of the personal data wak89 holds about you. Requests will be processed within 14 business days.
If your data is inaccurate or out of date, you have the right to request that wak89 correct it promptly.
You may request the deletion of your personal data from wak89's records, subject to applicable legal obligations.
Request your data in a machine-readable format for transfer to another platform if needed.
Object to the processing of your data for direct marketing purposes or certain activities you do not consent to.
Request that wak89 restrict the processing of your data in certain situations while your request is being resolved.
To exercise any of the rights above, contact wak89 by email at privacy@wak89.ws, including your account number and the nature of your request. The wak89 privacy team will respond within 14 business days.
Wak89 is a betting platform strictly for individuals aged 18 and above. We do not knowingly or intentionally collect, store, or process personal data of anyone under the age of 18.
If wak89 discovers that we have inadvertently collected personal data from individuals under the age of 18, we will take immediate action to delete that data and close the account in question.
If you believe a minor has registered a wak89 account, please contact us immediately at support@wak89.ws so we can take the appropriate action without delay.
Parental & Guardian Advisory: If you are concerned about a child in your care accessing online gambling platforms, we recommend enabling parental control software on all devices accessible to them.
Wak89 does not store your personal data indefinitely. We have a clear data retention policy based on operational requirements and legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service operations |
| Financial transaction records | 7 years after transaction | Malaysian financial law compliance |
| Security logs | 2 years | Fraud detection & investigation |
| Support communication data | 3 years | Service reference and improvement |
| Data after account closure | 5 Years | Legal obligations & fraud prevention |
Once the designated retention period has elapsed, data will be securely deleted or fully anonymised so that it can no longer be linked to you as an individual.
Wak89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, the technologies we use, legal requirements, or directions from relevant authorities.
We recommend reviewing this page regularly — at least once every three months — to stay up to date on how wak89 handles your personal data.
If you have any questions, concerns, or complaints regarding how wak89 handles your personal data, we strongly encourage you to reach out to us directly. We are committed to addressing all privacy-related enquiries with the utmost seriousness and professionalism.
Wak89 is committed to responding to all privacy-related enquiries within 14 business days. For cases involving data breaches or urgent security issues, we will respond within 72 hours.
If you are dissatisfied with how wak89 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the relevant regulatory body under PDPA 2010.
Register a wak89 account today and enjoy a safe, transparent, and exciting betting experience — with the assurance that your personal data is fully protected by best-in-class encryption technology and a rigorous privacy policy.